Store Policies

Please Note: All Sales Are Final.

We cannot issue refunds or exchanges, etc. We cannot cancel your order for any reason. Please double check that you have everything in your cart. We cannot combine orders from this site with any other website. Invoices must be paid within 24 hours or we will assume you have passed on the item.

Damages

Damages must be reported to us within 24 hours of the package being marked delivered from the tracking on USPS it UPS website. If it is past the 24 hours of the package being delivered, you will have to submit a claim with UPS or USPS. We will not be able to refund or replace the items. If it is reported within 24 hours, we will reship the items or refund if we do not have the item in stock anymore. We will require photos of the damage to the items. You will need to keep the item and the box so the shipping company can pick up to process for the refund. Without photos, and package, we cannot validate the damage and you will need to submit a claim with the shipping company. Email photos and name or order number to info@urbanlegendsantiques.com.

Shipping Policies

Orders are typically shipped in up to 10 business days. There may be additional delays due to weather or from the shipping company that are out of our control. Please email info@urbanlegendsantiques.com for any questions regarding delays and we will get back to you as soon as possible. We always do our best to fulfill our orders in a fast and efficient manner.

Local Pickup

We have a booth at Fourth Street Antiques in Temecula, Ca. Purchase through the store is available for large item pickup. You can also find items located in our store on Facebook and Instagram @urbanlegendsantiques. Please feel free to stop in and browse our selection of items available for local pickup. Store hours are Tuesday-Saturday 10a-5p. We are closed on Mondays.